1. The Reserve Bank of
India regularly monitors the banking system. One of its key aims is to ensure
customer ease of use. Keeping that in mind, it issued a notification on
Wednesday asking banks to make bank branches and ATMs accessible for disabled
individuals.
1.
Here are five things to know:
1) In April 2009, the RBI advised banks to
provide ramps in Automated Teller Machines (ATMs). This was to help disabled
individuals move with ease in and out of the ATMs. It had also said that banks
were to provide Braille keypads in at least one third of the new ATMs. Braille
is the writing system for the blind and visually impaired. These ATMs would
also be enabled with voice commands for further ease of use.
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2) The RBI on Wednesday asked banks to ensure
that the height of the ATMs be low enough to be used by customers in
wheel-chairs. It added that in case the geographic location of the ATM makes a
ramp facility impossible, the bank has to ensure that a clear sign post
displays the unavailability of the ramp.
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3) The central bank also extended the rule to bank
branches. “Banks are also to take appropriate steps, including providing of
ramps at the entrance of the bank branches, wherever feasible, so that the
persons with disabilities/wheel chair users can enter bank branches and conduct
business without difficulty,” the RBI said in its notification. It added that
banks have to periodically report to the RBI about progress made in offering
such services.
2.
4)
“It has come to our notice that some of the banks have not made at least one
third of the new ATMs installed as talking ATMs with Braille keypads as
advised,” the RBI noted. It reiterated that banks should make all new ATMs
installed from July 1, 2014 as talking ATMs with Braille keypads. To ensure
this happens, the RBI now requires that banks lay down a road map for
converting all existing ATMs as talking ATMs with Braille keypads, and submit...
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5) Magnifying glasses should also be provided
in bank branches, the RBI said. This is to help customers with low vision and
help them carry transactions with ease. The banks should also place a prominent
notice about the availability of the glasses and other facilities.
..Sources Web site
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